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DIAGRAM — MarciAi Service Flow
This image is a service-flow diagram showing how a call is answered, routed, and escalated — it is a service-flow diagram, not a product screenshot.
The goal
To cover the phone properly — callers qualified and routed, appointments booked, and guest problems triaged at any hour, while the owner only gets emergencies and supervised summaries.
What it does — the task
- Answers and routes the phone in a voice the client chooses, trained on the client's industry.
- Restricted to words the client approved — it stays inside the client's own language.
- Qualifies callers and books appointments.
- Triages guest problems at 2 a.m. instead of leaving them to pile up.
- Emergencies escalate to the owner with the facts already gathered.
- The owner receives supervised summaries instead of raw chaos.
Time back
Phones covered around the clock, including 2 a.m. triage, means owners and hosts stop losing hours to routine calls, routing, and late-night guest issues. Time back — varies by call volume
Status: Now onboarding hosts and clients — no shipped product or client result is claimed.